ORDER PROCESSING TIMES
Most orders within the US ship within 2-3 business days. However, please allow up to 3-4 Business Days for us to process and ship your order.
International orders may take up to 5 Business Days to ship. Recipient is responsible for any VAT, customs fees or duties that may be assessed.
Orders containing pre-order items will ship altogether.
We offer free shipping by US Postal Service on US orders over $35. There will always be a free shipping option for US orders.
We offer standard shipping by US Postal Service on US orders under $35 for $5.00.
We offer free shipping to Canada via USPS First Class International on orders that are over $45 USD and that weigh under 4 lbs.
We offer shipping via USPS First Class International for $7.10 USD on orders to Canada under $45 USD.
WORLDWIDE (outside US and CANADA)
We offer USPS First Class International, USPS Priority International, and DHL Worldwide at our cost plus a $4.20 special handling charge. Worldwide orders require a special effort to export, to track, and in the case of damage, to replace.
We recommend that worldwide ship via DHL and not via the US Postal Service.
USPS does not track nor claim responsibility for packages once they have left the United States. If international shipments are lost by USPS, we will try to make a claim. And, in the event of a successful claim, we will refund or reship to the customer.
Due to the complexity of international shipping, buyer assumes all risk with international shipments. In the case that shipments are lost in transit or experiencing long delays, we are unable to offer a refund as we do not recover product. In the case of returned international orders for whatever reason, we are unable to refund the cost of original shipment. A reship will require payment of shipping again. For this reason, we highly recommend all international orders to purchase Navidium Insurance.
To mitigate against the risk of lost, damaged, or stolen items, Navidium shipping insurance is added by default to every order at checkout. Customers have the ability to remove Navidium from their cart, but by doing so are accepting the risk of lost / damaged / stolen items.
In the event that orders protected by Navidium experience one of these scenarios, it is imperative to file a claim within the filing time frames:
Claims for packages presumed to be lost by the carrier, where the status is “not delivered” must be filed no sooner than 7 days after the scheduled delivery date for domestic shipments (and 20 days for international shipments), but not later than 30 days from the date the shipment was originally scheduled to be delivered.
All other claims for loss or damage should be filed as soon as discovered but in no event later than 60 days from the purchase date.
Claims for packages marked 'delivered' must be filed after 5 days and before 15 days from the date the package was marked 'delivered'. Underwriters reserve the right to require proof of either a copy of a police report showing report of theft or security video recording showing evidence of theft.
For any address changes, please email email@example.com with your order number and the address change as soon as possible. However, we are a small team juggling order fulfillment and customer service and cannot guarantee that we will be able to change addresses in time.
RETURNED ORDERS DUE TO INCOMPLETE ADDRESSES
Please note that if a package is returned to us because the provided shipping address is incorrect, then we reserve the right to charge shipping to reship packages.